Good questions.
Arrival, parking, facilities, set-up times, cancellations, equipment and delivery — answered.
Arrival
When should I arrive?
Please arrive around 10 minutes before your session so we can start on time. Studio hire customers can arrive at their booked start time.
Is there parking?
Parking details will be confirmed shortly. We will include directions in your booking confirmation.
Facilities
Is there a changing area?
Yes — there is a private changing area with a mirror for outfit changes.
Bookings
How do deposits work?
A deposit secures your date and time. The balance is due on the day unless your package says otherwise.
Can I cancel or reschedule?
You can reschedule free of charge with at least 48 hours' notice. Deposits are non-refundable within 48 hours of your session.
Studio hire
Is setup time included?
A short turnaround buffer is built in between bookings. Your booked time is yours to set up, shoot and pack down.
Can I bring my own equipment?
Absolutely. You can also add our lighting, backdrops and props to your booking when they are available.
Delivery
When will I receive my photos?
Edited images are usually delivered digitally within 7–10 working days. Prints and framing depend on the product chosen.
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